Refund and Returns Policy

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error, such as incorrect selection of sizes, designs, colors, or similar mistakes.

 

30-Day Return Policy

You have 30 days from the delivery date to request a return, replacement, or refund. If 30 days have passed since delivery, we cannot offer a refund or replacement.

 

Refunds (if applicable)

We strive to deliver the best products possible and will replace your order for the following reasons:

– The product is flawed or defective.

– The print quality is poor.

– The product received differs from what was represented on our site.

To initiate a claim, please email us at [email protected] with a photo of the product received and detailed shots of any issues. We will use this information to process your claim and prevent future errors. Our customer service team will review your claim, and if approved, we will provide a replacement free of charge. For other refund requests, contact us at [email protected]. If approved, we will provide a return address. Customers are responsible for return and exchange shipping costs. Refunds will appear within 3-5 business days after we receive your return. Unauthorized returns or items that are washed, worn, or damaged are not eligible for refunds or replacements and will be forfeited.

 

Late or Missing Refunds (if applicable)

If you haven’t received your refund, first check your bank account. Then, contact your credit card company, as it may take time for the refund to post. Next, reach out to your bank, as processing times vary. If you’ve done all this and still haven’t received your refund, please contact us at [email protected].

 

Sale Items (if applicable)

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

 

Exchanges (if applicable)

We replace items only if they are defective or damaged. To exchange for the same item, email us at [email protected]. Our customer service team will review your claim, and if approved, we will provide a return address.

 

Gifts

If the item was purchased as a gift and shipped directly to you, you’ll receive a gift credit for the return value. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift or was shipped to the gift giver for later delivery, we will issue a refund to the gift giver, who will be notified of the return.

 

Shipping

If your claim is approved, we will provide a return address. You are responsible for return shipping costs, which are non-refundable. If you receive a refund, return shipping costs will be deducted. Delivery times for exchanged products vary by location. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

 

Contact Us

For questions or to initiate a return, contact us at Contact Us Page

 

We’re committed to your satisfaction and ensuring a smooth experience with nextgenxpert.com.